Refund policy

Returns

We want you to love your VOKRA gear. If you're not happy with your purchase, you can request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging with all accessories (for example the charging cable, strap and user manual). Please keep your proof of purchase.

To start a return, email us at griplab.support@gmail.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If the item is defective, damaged in transit or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, and you won't pay any return shipping.

Return shipping

For returns that are not due to our error (for example, you changed your mind), the customer is responsible for return shipping costs. Original shipping on your order was free, so nothing is deducted for it.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the refund.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be canceled, but you can return it under this policy.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Questions

Contact us anytime at griplab.support@gmail.com. We usually reply within 24–48 hours on business days.